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Lisa DiMarino

Great ideas, thanks so much for the info! Just wondering whether it is better to do speaking-only teleseminar, or an interactive one in which the customers are invited to ask questions or otherwise participate as well?

Patsi M. Krakoff

It depends on the subject matter of course, but in general, we usually open it up to questions and interaction at several points during the call. We don't always do it if there are a lot of people on the call and background noise - we'll mute until time for questions. You want to get and keep people involved and I always like to ask people if they are tracking, if I'm making sense to them; but you can't always keep the lines open due to the noise factor, especially when you're recording.

We also like to deliver high value with a lot of information. If you keep the lines open for questions during the whole show, you can get interrupted, off track and never get to deliver all the content. For that reason too, it's good to ask people to hold questions until the end. Hope this helps.

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